Return Policy

Digital Products Return Policy

At Aventiego, we prioritize customer satisfaction and transparency. To ensure clarity regarding returns and refunds for digital products, we have outlined the following policy.

1. General Policy for Digital Products

Due to the nature of digital products, all sales are considered final once the product has been downloaded or accessed. Refunds or returns are not typically offered unless specific conditions apply.

2. Eligibility for Returns or Refunds

a. Defective or Corrupted Files

Refunds or exchanges may be offered if:

  • The digital product is defective or corrupted.
  • The file cannot be accessed or downloaded despite multiple attempts.

Resolution Process:

  • Customers must provide proof of the issue (e.g., screenshots or error messages).
  • Aventiego will attempt to resolve the problem by providing a corrected file or technical support.
  • If the issue cannot be resolved, a refund may be issued at Aventiego’s discretion.

b. Duplicate Purchases

Refunds may be issued for accidental duplicate purchases of the same product.

  • Customers must provide proof of both transactions within 7 days.

c. Unauthorized Transactions

  • Refunds for unauthorized purchases will be considered only if reported within 7 days.

3. Non-Refundable Situations

Refunds will not be provided for:

  • Buyer’s Remorse: Change of mind after the purchase.
  • Incompatibility Issues: Products not working due to a buyer’s failure to meet system requirements.
  • Misuse of Products: Damages or issues caused by incorrect usage.
  • Downloaded or Accessed Products: If the product has already been downloaded or accessed successfully.

4. How to Request a Refund

To request a refund, customers must:

  1. Contact our support team via Contact Us.
  2. Provide the following details:
    • Order ID.
    • Reason for the refund request.
    • Proof of issue (if applicable).
  3. Submit the request within 7 days of purchase.

5. Resolution Timeline

  • Aventiego will review all refund requests within 5 business days of receipt.
  • Approved refunds will be processed via the original payment method within 7-10 business days.

6. Exceptions

Certain products may have specific return or refund policies as stated on their product page. In such cases, the terms mentioned there will take precedence over this general policy.

7. Changes to Policy

Aventiego reserves the right to modify this policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

For further assistance or inquiries, please contact us at info@aventiego.com.

Thank you for choosing Aventiego. We value your trust and aim to provide the best experience with our digital products.